← Lull
Support
We usually reply within one business day.
Contact us
Email jarrodkeem@gmail.com with any question, bug, or idea. Include your device model and OS version (iOS or Android) if you're reporting a problem.
Subscriptions & billing
- Free trial: the annual plan starts with 3 free days. We send a reminder before the trial ends — no surprise charges.
- Cancel anytime (iPhone): Settings → your Apple ID → Subscriptions → Lull, or manage subscriptions. Cancelling during the trial means you're never charged.
- Cancel anytime (Android): Play Store app → profile picture → Payments & subscriptions → Subscriptions → Lull, or Google Play subscriptions. Cancelling during the trial means you're never charged.
- Restore purchases: Profile → Restore purchases inside the app (use the same Apple ID or Google account you bought with).
- Refunds: purchases are billed by the store. Apple: reportaproblem.apple.com. Google Play: request a Play Store refund.
Delete your data
Lull has no accounts, so there's nothing stored on our servers under your name. Your mixes, insights, and preferences live on your device: erase them with Profile → Start fresh, or by uninstalling the app. For analytics erasure or legacy account data, email us and we'll handle it within 30 days.
Common questions
- Does audio keep playing when I lock my phone? Yes — playback continues in the background with lock-screen controls.
- Does Lull work offline? Yes. All sounds are bundled with the app; airplane mode is a first-class citizen.
- Where did my streak go? A night counts with at least 5 minutes of listening. Sessions are saved even if the app is closed overnight.